CUSTOM ORDERS
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There is usually much discussion before a final design is agreed upon. I will send a quote. I will let you know the lead time when you place your order. It is currently around 3 weeks but this will vary throughout the year.
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A 50% deposit is required before any work is commenced and the balance upon completion.
Stock colours that are available: black, dark brown, tan and red.
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All other colour will incur an additional charge.
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I try my best to take accurate colour photos but monitors do vary. Get in touch if you would like a colour swatch.
POSTAGE
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Postage is included for all bags.
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Postage is free for other orders over £50.
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For orders less than £50 postage is £5
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REFUND/RETURN POLICY
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I do my very best to produce quality items that you will love.
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I want all my customers to be completely happy with their new bags. If you are not please get in contact within 7 days and I will be happy to come up with a solution. I will mend, replace or return for a full refund ( if returned unused or damaged, suitably and securely shipped with recorded delivery).
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Bags that have been personalised cannot be refunded unless faulty as they cannot be resold.
All bags will be made with matching thread. If you would prefer an alternative colour please get in contact.
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